Legal & Policies

Last Updated: 6th November 2026
Terms & Conditions These terms and conditions govern your use of the VoxForm website and the purchase of products and services from us. By placing an order with VoxForm, you agree to these terms in full. About Us VoxForm is a 3D printing service operated as a partnership by Jacob Waters and Matthew Taylor. Orders All orders are subject to acceptance by VoxForm. Submitting a quote request does not constitute a confirmed order. An order is only confirmed once you have received and accepted a formal quote from us via email, and payment has been received in full. Pricing All prices are quoted in GBP (£). VoxForm is not currently VAT registered - no VAT is charged on your order. Quotes are valid for 14 days from the date of issue. We reserve the right to requote if your file or requirements change after a quote has been issued. Your Files You are responsible for ensuring that any files you upload are print-ready and free from errors. By uploading a file, you confirm that you own the rights to that design or have permission to have it printed. VoxForm accepts no liability for prints produced from files with errors that were approved by the customer at the quote stage. Intellectual Property VoxForm will not reproduce any design that infringes on third-party intellectual property rights, including copyrighted characters, logos, or trademarked designs. We reserve the right to refuse any order at our discretion. Prohibited Models VoxForm reserves the right to refuse any order at our sole discretion. We will not produce prints of any design that could reasonably be used to cause harm to people or property. This includes but is not limited to:
  • Weapons, weapon components, or accessories — including functional or non-functional firearm parts, suppressors, or magazine components
  • Restraints or items intended to intimidate, injure, or endanger others
  • Drug paraphernalia, including items designed for the consumption or preparation of illegal substances
  • Counterfeit or fraudulent items, including fake identification documents, currency, official seals, or regulated credentials
  • Sexual or explicit content
  • Unlicensed reproductions of copyrighted or trademarked designs (see Intellectual Property above)
Colours and Finishes Filament colours may vary slightly from how they appear on screen due to differences in monitor calibration and the nature of 3D printing materials. We cannot guarantee an exact colour match to any reference. Additionally, 3D printing is an additive manufacturing process and as such, prints may exhibit layer lines, minor surface imperfections, or slight dimensional variation. These are inherent characteristics of the process and do not constitute a defect. Limitation of Liability To the fullest extent permitted by law, VoxForm shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability shall not exceed the value of the order in question. Governing Law These terms are governed by the laws of England and Wales. Returns & Refunds Customised/Personalised Prints All prints produced by VoxForm are custom-made and/or personalised. The supply of goods that are made to the consumer's specifications or are clearly personalised are exempt from the standard 14-day right to cancel under The Consumer Contracts Regulations 2013. As such, we are unable to accept returns or issue refunds for customised and/or personalised prints unless the item does not meet the required product standards (see below). Product Standards If you receive an item that does not match your confirmed order specification, is not fit for purpose, and/or is not of satisfactory quality, you have a 30-day right to reject the item and get a full refund. After 30 days, you are not entitled to a full refund but you can ask us to replace or repair the item that does not meet the aforesaid criteria. Should any of the relevant criteria not be met, please contact us immediately at [email protected] to enable us the opportunity to resolve the issue for you. You must provide your order number and clear photographs of the damage or defect. Where a valid claim is made, we will offer either a reprint or a full refund. We will discuss the appropriate remedy with you, taking into account the nature of the issue and your preference. File Errors VoxForm is not responsible for defects or failures arising from errors in customer-supplied files that were reviewed and approved at the quote stage. It is the customer's responsibility to ensure files are correct before approving a quote. Shipping Damage If your item is damaged in transit, please photograph both the packaging and the item and contact us within 30 days of delivery. We will work with you to resolve the issue. Refund Processing Approved refunds will be issued to the original payment method within 5-10 business days. Your Statutory Rights Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 or any other applicable legislation. Your statutory rights are not affected by our returns policy.