Ordering How do I place an order? You can place an order directly through the VoxForm website. Simply browse our products or submit a quote request for a custom print, and follow the checkout process. We accept payment securely via card through Stripe. Can I order a custom or bespoke design? Yes — custom prints are a core part of what we do. If you don't have a file, you can find free models on Printables — just make sure the licence permits commercial use before submitting. Once you have the file, use the quote request form on the website and upload your file. We'll get back to you with a price. What file formats do you accept for custom prints? We accept STL, OBJ, STP/STEP, ZIP (for multiple models), and 3MF files. If you're unsure whether your file is suitable, contact us and we'll be happy to check for you. Materials & Quality What materials do you print with? Our standard material is PLA, which is suitable for most decorative, functional, and hobby applications. We also offer ABS for parts requiring greater heat resistance and durability. If you have specific material requirements please contact us. How strong are the prints? Print strength depends on the material and orientation. We use a standard 15% infill on all prints, which is suitable for most everyday and decorative applications. ABS is the better choice for parts that need to withstand higher temperatures or more mechanical stress. If you need a different infill density, you can specify this in the extra information field on the quote page and we'll accommodate where possible. What colours are available? We stock a fixed range of filament colours that are always available for every order, whether you're buying from the shop or placing a custom print request. Available colours are shown on each product in the shop and on the quote page. Turnaround & Lead Times How long does it take to print my order? Most standard orders are printed and dispatched within 3-5 working days. Complex or large custom prints may take longer — we'll get in touch if this is the case. Can I get a faster turnaround? If you need something urgently, mention it in the extra information field on the quote page or contact us directly and we'll do our best to accommodate.

Shipping How do you ship orders? We ship via Royal Mail Tracked 24/48 and InPost (locker/shop or home address) — you can choose your preferred shipping method at checkout. You'll receive a tracking number once your order has been dispatched. How long does delivery take? Delivery times depend on the shipping method chosen at checkout. Royal Mail Tracked 24 typically delivers within 1-2 working days, and Tracked 48 within 2-3 working days. InPost locker/shop delivery usually arrives within 3-4 working days, with home address delivery in 4-5 working days. All times are from the point of dispatch. Do you ship outside the UK? Currently Voxform ships within the UK only. Returns & Issues What if my print arrives damaged? If your order arrives damaged or there's a fault with the print, contact us within 30 days of delivery with photos and your order details. We'll arrange a reprint or refund as appropriate. Can I return a custom print? Because custom prints are made to order, we're unable to accept returns unless the item is defective or doesn't match what was agreed. Standard product returns follow our returns policy. General Where is Voxform based? VoxForm is a UK-based 3D print-on-demand service operating out of Kent, England. How do I contact you? You can reach us via the contact form on the website or by contacting us directly. We aim to respond to all enquiries within 48 hours.